Returns

We want your stairs to feel genuinely safer. If they don't, we'll make it right.

30-day no-slip guarantee

Try Stepwell for 30 days. If your stairs don't feel meaningfully safer, contact us for a full refund — even if you've installed a set. No awkward questions.

How to start a return

1. Email our team with your order number.
2. We'll reply within one business day with a return address and simple instructions.
3. Once your return is on its way, we'll process your refund to the original payment method.

Refund timing

Refunds are issued within 2–3 business days of us receiving your return, and typically appear on your statement within 5–10 business days depending on your bank.

Damaged or wrong item?

If something arrived damaged or incorrect, send us a photo and we'll ship a replacement straight away at no cost to you.