Stepwell
Contact
We're a small team and we read every message. Whether it's a question before you buy or help with an order, we're glad to hear from you.
The fastest way to reach us is email — we reply within one business day, Monday to Friday.
Help with an order
Have your order number handy (it's in your confirmation email) and we'll be able to help you faster.
Wholesale & trade
Builders, retirement villages and property managers — we offer trade pricing on volume orders. Email us with “Trade” in the subject line and we'll send our rate card.
Hours
Monday–Friday, 9am–5pm NZT. Messages sent over the weekend are answered first thing Monday.